The steps are self-explanatory. We have either a field where you have to enter your details, eg your name or telephone number when registering or else you click the blue button to do something, eg rent 2 bikes.
First select the stop where you want to cycle from. Congratulations, you are already in the next screen. Press the number of bikes you want and press confirm to pay. If you are not yet registered, register yourself. Then we go to the payment screen to pay the advance. And then we are ready to cycle. Oh no, just confirm that you are standing besides the bicycle, enter the name of your desired bicycle and then press the “open now” button. The lock opens within a few seconds.
If you want to lock the bike, you do this manually. You can open the bike again with the same buttons.
If you want to end the rental, click the blue button “Stop rent bike”. Indicate whether the bicycle has damage, make sure that the bicycle has been returned to the correct location (is the bicycle in the green area?), Close the lock manually and end the rental by clicking the button “Confirm location & end rental".
This differs per bicycle and per subscription. You can see the costs immediately when you select a bicycle.
We would like to give you a tip. Do not pay out your depot after cycling once, but leave it and immediately get a 50% discount for your next ride.
That is entirely up to you. By taking out an insurance policy you significantly reduce your risk. You can turn the insurance on or off in your profile. You can find your profile at the menu screen at the top right. The status during the making of the reservation is the status of your insurance. For the amounts we refer to the Terms & Conditions.
We can recognize the format with (0031 612345678) and without country code (06 12345678).
That's no fun! You can change a bike free of charge up to 10 minutes after the moment you open the lock for the first time that rental period.
If you have been cycling for more than 10 minutes and the bike get damaged, see if you can take the bicycle to the nearest stop without causing additional damage. End the rental period here and report the damage. You can then rent a new bicycle if there is of course a bicycle.
Yes, up to 4 bikes. You can even rent different types of bikes if they are at one stop.
This is possible in 2 ways.
For single use, enter this when you pay.
If the discount code, for example from your employer, for several rentals, it is useful to enter this in your profile. You can access your profile via the menu at the top right.
You go to the stop where you rented the bike. Select the most enjoyable bike for you. Enter the name of the bicycle in the box. Then press "open" and your bike will open. Make sure that you stand next to the bike when you press open, because otherwise the bike will open while you are not there !!!
This is not possible in principle. If there are very mitigating circumstances, we would like to hear from you and see if we can help you.
If you wish to return your deposit, this will be refunded in approximately 14 days, provided that you have left the bike properly.
Via the menu screen top right to profile. In this screen you see as one of the first sentences "Change your password". Press this and change your password. Do not give your password to others, but of course you already knew that…